Sometimes even the most fabulous night can turn into a total mess. The evening starts out terrific. The crowd is busy and in a great mood. The music is flowing so that everyone is either drinking or dancing. The cocktails are shaken, stirred and blended to perfection. It should've been one perfect night. Should've been.
We always have a floor show during our busy nights. It keeps it interesting because you never know what we're going to do. The way people know the show is about to begin is the club darkens. The music changes, too, but the main deal is the lighting changes. So, this female customer (we're going to call her Ms. Daggers) comes up to my well, orders a Bud Light Lime and tells me we need to turn the lights down. Um, okay, wait... she told me. She didn't ask me. I told her that I would see what I could do. Actually, there wasn't anything I could do. When the owner is on site all decisions like that are up to him. So, I asked him about the lights. He said he'd turn them off when he was ready to. I did my part but, obviously, that wasn't what she wanted. She spent the next twenty minutes glaring at me and telling everyone who would listen "I asked them twice to turn the lights off but she's not doing anything about it." Lucky me.
It gets better... Ms. Daggers even walked over to my 2nd bartender's well and stood there for 10 minutes glaring at me again. I mentioned it to my boss and he told me to go "knock her out." He wasn't serious but it would've been such fun. Then my 2nd bartender comes down to me and asks me what her deal is. I hadn't told him about the lighting issue but he knew something was up. I told him and he actually laughed and pointed at her. It was a pretty funny thing, too, because she stormed off into her well lit area.
In the end the show started, the lights went down and the night got crazy busy. It was actually a bit overwhelming for a while. I felt myself really getting edgy and I don't like that. Maybe I should switch to decaf?? The customers just seemed to be rude and ultra high maintenance. I'm used to drama and craziness but this was more than the norm.
I guess I just want people to know that your bartender is a person, too. They have bad days and good days. They get stressed out and over worked and are doing the best they can. Have a little patience and I probably will make you one hell of a cocktail.
Still human after all,
007
Thursday, October 16, 2008
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